Shipping policy

Shipping Policy – Global racking and shelving PTY LTD

This Shipping Policy outlines the terms and conditions relating to the delivery of products within the Republic of South Africa.

1. Delivery Areas and Time frames

Delivery time frames are estimated from the date of dispatch and may vary depending on courier operations and location.

  • Johannesburg and Pretoria (Local Metro Areas):
    Estimated delivery time is 3 – 5 working days.

  • Regions Outside Gauteng:
    Estimated delivery time is 7 – 10 working days, depending on the courier company’s delivery schedule and operational capacity.

Delivery time frames are estimates only and cannot be guaranteed.

2. Packaging and Product Format

All products are supplied in component form, unless otherwise stated on the relevant product page. Products are packaged and shipped as individual components intended for assembly by the customer.

Customers are advised to review the product description on the product page for full details regarding components and assembly requirements.

3. Delivery Method

Orders are delivered through:

  • Third-party courier companies, or

  • Direct delivery by Global racking and shelving PTY LTD, where applicable.

The method of delivery will be determined based on location, order size, and logistical considerations and availability of our drivers.

4. Installation

Please note:

  • No installation services are included with delivery.

  • Where the company performs the delivery directly, delivery does not include assembly or installation of products.

5. Courier Responsibility

Once an order has been collected by or handed over to the courier company, the shipment becomes the responsibility of the courier service.

The company cannot be held liable for:

  • Delays in transit

  • Damage occurring during courier transport

  • Loss of goods once in the courier’s possession

Any delivery-related queries after dispatch must be addressed directly with the courier provider.

6. Tracking Information

Tracking numbers can be provided upon request once the shipment has been dispatched through the courier company. Customers may use the tracking number to monitor the delivery progress directly with the courier service.